Well mPBX-36 User Manual

mPBX-36 User Manual Version 7.17.43.23

mPBX-36 User Manual Page 10 Trunks: VOIP Trunk: Status Unregistered: Trunk registration failed. Registered: Succeed registration, trunk is r

mPBX-36 User Manual Page 100 3.8.3 System Info General: Information about hardware version, firmware version and system uptime. LAN: Informat

mPBX-36 User Manual Page 101 4. Access MRI MRI (mPBX Recording Interface).Users may access MRI by logging into the MRI web interface with t

mPBX-36 User Manual Page 102 4.2 User login Users can access the MRI web interface by navigating to the mPBX IP address using a web browser

mPBX-36 User Manual Page 103 4.4 Record Users can play, delete and download recorded files here. Figure 4-4 4.5 Voicemail Settings ·Voicemai

mPBX-36 User Manual Page 104 Figure 4-5 4.6 Settings You can do some basic setting here. Such as call forwarding, DND, Mobile Extension Num

mPBX-36 User Manual Page 105 5. Access CDR CDR (mPBX Recording Interface).Users may access CDR to research call logs. Username: cdr Passwo

mPBX-36 User Manual Page 106 6. Use mPBX 6.1 Make outbound call To make an outbound call, we need to add trunk first. There are five types of

mPBX-36 User Manual Page 107 6.1.1 Sample Routing via PSTN Trunk Let’s route all inside extensions through an analog trunk by dialing 9. In O

mPBX-36 User Manual Page 108 6.1.2 Sample Routing via VoIP Trunk Let’s configure all inside extensions to dial ‘0’ through the VoIP Trunk. 1.

mPBX-36 User Manual Page 109 2. Add Outbound Routes As we can see from the Outbound Route of ‘voipout’, all phone numbers starting with

mPBX-36 User Manual Page 11 3.3 Basic 3.3.1 Extension Extension has two types: Analog extensions (FXS) and VOIP extensions Figure 3.3.1 3.3

mPBX-36 User Manual Page 110 6.2 Incoming call 6.2.1 Sample Routing to an IVR Let’s configure an incoming call to route to the IVR. In the IVR

mPBX-36 User Manual Page 111 Figure 6-4 2. Add Inbound Routes As we can see from the Inbound Route of ‘allin’, all incoming calls will be s

mPBX-36 User Manual Page 112 Figure 6-5

mPBX-36 User Manual Page 113 APPENDIX A FAQ Q1. How to Register SIP device？ A1: 1) Register SIP soft phone Download the x-lite softphone from

mPBX-36 User Manual Page 114 APPENDIX B How to Configure External storage Before External storage can be properly configured, an SMB sha

mPBX-36 User Manual Page 115 Figure B-2 External storage Setting Net-Disk Host/IP: Change this to the IP address of the computer where backu

mPBX-36 User Manual Page 116 APPENDIX C How to Configure NAT setting When mPBX is behind a NAT(firewall),you need to configure NAT set

mPBX-36 User Manual Page 117 Figure C-2 mPBX Network setting 2. If mPBX has a public IP, (i.e. is connected directly to your internet servic

mPBX-36 User Manual Page 118 APPENDIX D How to Use Auto Provision Step1. Disable DHCP Server on your local network. E.g. Disable DHCP S

mPBX-36 User Manual Page 119 Figure D-2 Step3. Configure phones on mPBX auto-provision page. 1. Login mPBX web interface, Basic  Auto Provi

mPBX-36 User Manual Page 12 ·Caller ID The Caller ID (CID) string will be used when this user calls another internal user. 2) Voicemail ·En

mPBX-36 User Manual Page 120 Figure D-4 Step4. Turn on the power and connect the network cable to IP Phone. Remark: The factory default sett

mPBX-36 User Manual Page 121 APPENDIX E How Do I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone settings we

mPBX-36 User Manual Page 122 Figure E-2 Step3. Finish.

mPBX-36 User Manual Page 123 APPENDIX G How to Use DID Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and

mPBX-36 User Manual Page 124 X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this

mPBX-36 User Manual Page 125 Figure G-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extensio

mPBX-36 User Manual Page 126 Figure G-3

mPBX-36 User Manual Page 127 APPENDIX H How to Use BLF Key to Choose the PSTN line. mPBX allows you to choose the specific PSTN line to mak

mPBX-36 User Manual Page 128 APPENDIX I How to modify configuration files Introduction The system configuration files included asterisk config

mPBX-36 User Manual Page 129 1. To modify or delete a specified field in the context. The format of configuration files as below: /persis

mPBX-36 User Manual Page 13 7) Other Options ·Call Waiting Check this option if the extension should have Call Waiting capability. If this opt

mPBX-36 User Manual Page 130 Format as: [] hassip = yes It means the all context except [general] in current configuration need to do the mo

mPBX-36 User Manual Page 14 ·spy modes There are 4 spy modes available for choice: General spy: you have the permission to use the following

mPBX-36 User Manual Page 15 Figure 3.3.1.1

mPBX-36 User Manual Page 16 3.3.1.2 VOIP Extension A VOIP extension is a SIP Account that allows an IP Phone or an IP Soft- Phone client to r

mPBX-36 User Manual Page 17 4) Group ·Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be p

mPBX-36 User Manual Page 18 ·spy modes There are 4 spy modes available for choice: General spy: you have the permission to use the following 3

mPBX-36 User Manual Page 19 extension number. In this way, the VoIP security will be enhanced. ·Permitted ‘IP address/Subnet mask’ The input

mPBX-36 User Manual Page 2 Table of Contents 1. Introduction ...

mPBX-36 User Manual Page 20 Figure 3.3.1.2

mPBX-36 User Manual Page 21 2. Add Multiple Extensions Go to Extensions  VOIP Extensions  Add Multiple Extensions. 1) Select the number of

mPBX-36 User Manual Page 22 3.3.2.1 Analog Trunk (FXO) 1. Edit Analog Trunk (FXO) On the Trunk administration page, click ‘Edit’ on the selec

mPBX-36 User Manual Page 23 ·Polarity Detection Configure if the call needs to be hung up when a polarity signal arrived 3）Advanced Options ·

mPBX-36 User Manual Page 24 3.3.2.3 BRI Trunk 1. Edit BRI Trunk 1）General ·Trunk Name A unique label used to identify this trunk

mPBX-36 User Manual Page 25 necessary on a few pieces of hardware. This option can almost always be left unchanged from the default. ·Over La

mPBX-36 User Manual Page 26 ·National Prefix When there are national calls coming in via this BRI trunk, the National Prefix you have set her

mPBX-36 User Manual Page 27 Figure 3.3.2.3 3.3.2.4 VOIP Trunk 1. Add SIP Trunk Input correct SIP information (provide by VOIP provide

mPBX-36 User Manual Page 28 used by SIP protocol. Don’t change this part if it is not required. .Domain VoIP provider’s server domain name .

mPBX-36 User Manual Page 29 ·Enable SRTP Define if SRTP is enabled for this trunk ·Qualify Send check alive packets to the sip provider. ·D

mPBX-36 User Manual Page 3 3.6.4 Firewall ... 85 3.6.5 DHCP

mPBX-36 User Manual Page 30 3.3.2.5 Service Provider 1. Add Service Provider To Create the Service provider definition you need to complete

mPBX-36 User Manual Page 31 ·DOD Direct Outward Dialing Number. ·Associated Extension The extension make call out via SPS Trunk will displ

mPBX-36 User Manual Page 32 3.3.3 Outbound Routes Outbound routing defines how outgoing calls are processed through the trunks. Figure 3.3.3

mPBX-36 User Manual Page 33 Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and

mPBX-36 User Manual Page 34 Figure 3.3.3.1 3.3.4 Phone Provisioning The Auto Provision sub menu provides users a method to Auto Pr

mPBX-36 User Manual Page 35 News: When provisioning Well and Snom IP phone, mPBX is not needed to be set as the only DHCP server any more.

mPBX-36 User Manual Page 36 Figure 3.3.4.1

mPBX-36 User Manual Page 37 3.3.4.2 General Settings for Aastra In this page, you can configure it before provisioning Aastra IP phones, inc

mPBX-36 User Manual Page 38 1) Add Contact ·Type There are three types: None, VIP and Deny list (Blacklist). ·Group There are 5 groups: Non

mPBX-36 User Manual Page 39 ·Note Take some note of this contact. Only works with snom phone. Figure 3.3.4.3.1 2) Upload Phonebook You can

mPBX-36 User Manual Page 4 1. Introduction mPBX —IP-PBX for Small Businesses/Home Office mPBX is a standalone embedded hybrid PBX for small bu

mPBX-36 User Manual Page 40 Create New Phone have two modes, Create New phone in webpage and Upload the IP Phone’s configure file. 1. Add new

mPBX-36 User Manual Page 41 Label: It is shown on the LCD for users to identify the account. Line Active: You can choose on/off to enable/disa

mPBX-36 User Manual Page 42 3) Line keys settings Configure the DSS keys/Function Keys Figure 3.3.4.4.3 3.3.4.5 Not configured phone In

mPBX-36 User Manual Page 43 Figure 3.3.4.5 3.3.4.6 Upload a file Click ‘Upload a file’ and choose the configure file of IP phone

mPBX-36 User Manual Page 44 3.4 Inbound Call Control 3.4.1 IVR When there’s an inbound call aims at Auto Attendant, mPBX will play an IVR reco

mPBX-36 User Manual Page 45 ·Key Timeout Wait for the user to enter a new extension for a specified number of seconds. ·Allow Dialing of Oth

mPBX-36 User Manual Page 46 Figure 3.4.1.1 3.4.2 Queues Call Queues give users (i.e. call centers) an efficient means to have their calls an

mPBX-36 User Manual Page 47 1）General ·Queue Name A name for the Queue. ·Queue Number Use this number to dial into the queue, or transfer cal

mPBX-36 User Manual Page 48 ·Frequency How often to announce queue position and estimated hold time. Note: '0 seconds' means disable

mPBX-36 User Manual Page 49 ·Wrap-up time How many seconds after the completion of a call an Agent will have before the Queue can ring them w

mPBX-36 User Manual Page 5 Note: the features with asterisk (*) will be supported in next version. 1.2 Hardware Specifications 1.2.1 Exterior

mPBX-36 User Manual Page 50 Figure 3.4.2 3.4.3 Custom Prompts 1. Record new Prompt The administrator can use this screen to record custom prom

mPBX-36 User Manual Page 51 3.4.4 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a

mPBX-36 User Manual Page 52 ·Seconds to ring each member 1. If the strategy is ‘Ring All Simultaneously’, it means set the number

mPBX-36 User Manual Page 53 3.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hour

mPBX-36 User Manual Page 54 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The ‘.’ Character will match any remain

mPBX-36 User Manual Page 55 How do I configure distinctive ring tones? Please refer to APPENDIX E. Currently distinctive ringtone can be comp

mPBX-36 User Manual Page 56 ·Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for the con

mPBX-36 User Manual Page 57 Figure 3.4.5.1 3.4.6 Blacklist Blacklist is used to block an incoming/outgoing call. If the number of incoming/o

mPBX-36 User Manual Page 58 Figure 3.4.6 3.4.6.1 Create Blacklist Click ‘New Blacklist’ to create a new number blacklist. Figure 3.4.6.1 ·

mPBX-36 User Manual Page 59 3.5 Internal Settings 3.5.1 Options 1) General ·Ring Timeout Number of seconds to ring a device before han

mPBX-36 User Manual Page 6 Back Side Figure 1-2 mPBX Pro Front Panel Picture 2. System set up 2.1 Connection Drawing Figure 2-1

mPBX-36 User Manual Page 60 Note: To display IVR's name, please press the key instead of the extension number directly. ·Follow Me Pr

mPBX-36 User Manual Page 61 Figure 3.5.1 3.5.2 Business Hours 1) General ·Enable Business Hours ·Disable Business Hours 2) Others ·Enab

mPBX-36 User Manual Page 62 Figure 3.5.2 3.5.3 Feature Codes 1) General ·One Touch Record A user may initiate or stop call recording

mPBX-36 User Manual Page 63 Users may blind transfer an incoming call by dialing *03 on their phone (*03 is default setting). ·Call Pickup Us

mPBX-36 User Manual Page 64 default setting). Note: When reset to defaults. The call forwarding settings will be configured as follows: Alway

mPBX-36 User Manual Page 65 ·Enable Do Not Disturb Users may enable do not disturb by calling *75 on their phone (*75 is default setting) ·Di

mPBX-36 User Manual Page 66 ·DTMF Mode Set default mode for sending DTMF. Default setting: rfc2833 ·Max Registration/Subscription Time Maxim

mPBX-36 User Manual Page 67 ·Enable STUN STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewal

mPBX-36 User Manual Page 68 ·Allow RTP Reinvite By default, the system will route media steams from SIP endpoints through itself. Enabl

mPBX-36 User Manual Page 69 will not be delayed or dropped due interference from other lower priority traffic. When the network capacity is in

mPBX-36 User Manual Page 7 2.2 Connecting Ethernet Line mPBX provides one 10/100M Ethernet port with RJ45 interface and LED indicato

mPBX-36 User Manual Page 70 Figure 3.5.4

mPBX-36 User Manual Page 71 3.5.6 Voicemail Settings 1) General Voicemail Settings a) Message Options ·Max Messages per Folder Set the maximu

mPBX-36 User Manual Page 72 c) Playback Options ·Announce Message Caller ID If this option is enabled, the Caller ID of the party that left t

mPBX-36 User Manual Page 73 Figure 3.5.6

mPBX-36 User Manual Page 74 3.5.8 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to

mPBX-36 User Manual Page 75 To add a new DISA application, click the New DISA button. Figure 3.5.8.2 1) General ·DISA Name Give this DISA

mPBX-36 User Manual Page 76 ·Admin Admin can kick a user out and can lock the conference room. ·Pin # Set a PIN # that must be entered in ord

mPBX-36 User Manual Page 77 Figure 3.5.10.1 ·Paging Group Number Define the numbered extension that may be dialed to reach this group. ·Dup

mPBX-36 User Manual Page 78 3.5.11 DNIS Settings DNIS (Dialed Number Identification Service) is a telephone service that identifies f

mPBX-36 User Manual Page 79 • The system administrator can configure certain numbers or types of numbers to require entry of a PIN befo

mPBX-36 User Manual Page 8 3. Managing mPBX 3.1 Administrator Login From your web browser, input the IP address of the mPBX server. If this

mPBX-36 User Manual Page 80 ·Allow All Numbers If you want to apply Callback function to all incoming numbers, please tick Allow All numbers.

mPBX-36 User Manual Page 81 example, the call in number (Caller ID) is 123456789, mPBX need to send 9123456789 to its trunk when call to this

mPBX-36 User Manual Page 82 Figure 3.5.14 3.5.15 Music on Hold Prompts The administrator can upload on hold music as follows: 1) Click ‘Uplo

mPBX-36 User Manual Page 83 3.6 Network Settings 3.6.1 LAN Settings ·DHCP If this option is set, mPBX will use DHCP to get an available IP add

mPBX-36 User Manual Page 84 Figure 3.6.1 3.6.3 Static Route mPBX will have more than one internet connection in some situations but it has o

mPBX-36 User Manual Page 85 ·Interface Define which internet port to go through. 2) Static Route Rules You can add new static route rules he

mPBX-36 User Manual Page 86 1) Enable Firewall Enable the firewall to protect the device. You should reboot the device to let the firewall run

mPBX-36 User Manual Page 87 Figure 3.6.4.1 3) Auto Defense ·Port Auto defense port, e.g.: 8022. ·Protocol Auto defense protocol , TCP or UD

mPBX-36 User Manual Page 88 ·Protocol Auto defense protocol. TCP or UDP. ·IP Packets Allowed IP packets number in the specific time interval

mPBX-36 User Manual Page 89 Note: When using ‘Phone Provisioning’ for Grandstream IP phone, Enter the IP address of the server directly, e.g.

mPBX-36 User Manual Page 9 3.2 Status Monitor 3.2.1 Line Status Figure 3.2.1 mPBX Status Description: Extensions: 1) : Extension is un

mPBX-36 User Manual Page 90 ·VLAN IP Address Set the IP Address for mPBX VLAN over LAN. ·VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN

mPBX-36 User Manual Page 91 ·Host Name Note: DDNS allows you to access your network using domain names instead of IP address. The service man

mPBX-36 User Manual Page 92 Figure 3.7.1 3.7.2 Password Settings 1) Change Password •User mPBX support 3 levels users, choose one of them t

mPBX-36 User Manual Page 93 Figure 3.7.2 3.7.3 System Prompts mPBX have prompts of many languages. You can download the appropriate language

mPBX-36 User Manual Page 94 Figure 3.7.4 3.7.5 Backup and Restore Figure 3.7.5 3.7.6 Reset and Reboot ·Reboot System Warning: Rebooting th

mPBX-36 User Manual Page 95 Figure 3.7.6 3.7.7 Firmware Update Upgrading of the firmware is possible through the Administrator web interfac

mPBX-36 User Manual Page 96 Figure 3.7.7 3.7.8 Alert Settings If the device is attacked, the system will notify users the alert via call or

mPBX-36 User Manual Page 97 e.g. ‘500;9911’, if the extension has configured Follow Me Settings, the call would go to the forwarded number dir

mPBX-36 User Manual Page 98 Figure 3.8.2 2.WEBLOGIN Web Login Alert Notification：Enter the password incorrectly five times to login mPBX Web

mPBX-36 User Manual Page 99 3.8 Reports 3.8.1 Call Logs The call Log captures all call details, including call time, caller number, callee num