Well mPBX-36 User Manual

mPBX-100/100R User Manual Version 2.17.43.23

mPBX-100/100R User Manual Page 10 3.2 Status Monitor 3.2.1 Line Status Figure 3.2.1 mPBX Status Description: Extensions: 1) : Extensio

mPBX-100/100R User Manual Page 100 3.7 System Settings 3.7.1 External Storage The External Storage feature is used to extend storage space. On

mPBX-100/100R User Manual Page 101 •Enter Old Password The default password is ‘password’. •Enter New Password •Retype New Password To chang

mPBX-100/100R User Manual Page 102 ·Set Date & Time Manually Figure 3.7.4 3.7.5 Backup and Restore Figure 3.7.5 3.7.6 Reset and Rebo

mPBX-100/100R User Manual Page 103 Warning: A factory reset will erase all configuration data on the system. Please do not turn off the syst

mPBX-100/100R User Manual Page 104 Figure 3.7.7 3.7.8 Alert Settings If the device is attacked, the system will notify users the alert via c

mPBX-100/100R User Manual Page 105 e.g. ‘500;9911’, if the extension has configured Follow Me Settings, the call would go to the forwarded num

mPBX-100/100R User Manual Page 106 Figure 3.8.2 2.WEBLOGIN Web Login Alert Notification：Enter the password incorrectly five times to login mP

mPBX-100/100R User Manual Page 107 3.8 Reports 3.8.1 Call Logs The call Log captures all call details, including call time, caller number, cal

mPBX-100/100R User Manual Page 108 capture tool ‘Wireshark’ in mPBX. Users also could specify the destination IP address and port to get the p

mPBX-100/100R User Manual Page 109 Figure 3.8.3

mPBX-100/100R User Manual Page 11 FXO Trunk: Status Idle: The port is idle. Busy: The port is in use. Disconnected: The port hasn’t conne

mPBX-100/100R User Manual Page 110 4. Access MRI MRI (mPBX Recording Interface).Users may access MRI by logging into the MRI web interface

mPBX-100/100R User Manual Page 111 4.2 User login Users can access the MRI web interface by navigating to the mPBX IP address using a web b

mPBX-100/100R User Manual Page 112 4.4 Record Users can play, delete and download recorded files here. Figure 4-4 4.5 Voicemail Settings ·Vo

mPBX-100/100R User Manual Page 113 Figure 4-5 4.6 Settings You can do some basic setting here. Such as call forwarding, DND, Mobile Extensi

mPBX-100/100R User Manual Page 114 5. Access CDR CDR (mPBX Recording Interface).Users may access CDR to research call logs. Username: cdr

mPBX-100/100R User Manual Page 115 6. Use mPBX 6.1 Make outbound call To make an outbound call, we need to add trunk first. There are five ty

mPBX-100/100R User Manual Page 116 6.1.1 Sample Routing via PSTN Trunk Let’s route all inside extensions through an analog trunk by dialing 9.

mPBX-100/100R User Manual Page 117 6.1.2 Sample Routing via VoIP Trunk Let’s configure all inside extensions to dial ‘0’ through the VoIP Tru

mPBX-100/100R User Manual Page 118 starting with 0 will have their first digit stripped off (digit 0) and will be sent to the SIP Trunk. Fig

mPBX-100/100R User Manual Page 119 call to extension 501. 1. Add IVR To add a new IVR, go to IVR Create New IVR Figure 6-4 2. Add Inbound

mPBX-100/100R User Manual Page 12 Figure 3.3.1 3.3.1.1 Analog Extensions (FXS) Edit Analog Extensions On the administration page of FXS

mPBX-100/100R User Manual Page 120 Figure 6-5

mPBX-100/100R User Manual Page 121 APPENDIX A FAQ Q1. How to Register SIP device？ A1: 1) Register SIP soft phone Download the x-lite softpho

mPBX-100/100R User Manual Page 122 doing this. Step 4: Login to the device with the username ‘admin’ and the password ‘password’, in order to

mPBX-100/100R User Manual Page 123 Step 3 Configure External storage settings on mPBX to Figure B-2 Figure B-2 External storage Setting Net

mPBX-100/100R User Manual Page 124 APPENDIX C How to Configure NAT setting When mPBX is behind a NAT(firewall),you need to configure

mPBX-100/100R User Manual Page 125 Figure C-2 mPBX Network setting 2. If mPBX has a public IP, (i.e. is connected directly to your internet

mPBX-100/100R User Manual Page 126 APPENDIX D How to Use Auto Provision Step1. Disable DHCP Server on your local network. E.g. Disable

mPBX-100/100R User Manual Page 127 Figure D-2 Step3. Configure phones on mPBX auto-provision page. 1. Login mPBX web interface, Basic  Auto

mPBX-100/100R User Manual Page 128 Figure D-4 Step4. Turn on the power and connect the network cable to IP Phone. Remark: The factory defaul

mPBX-100/100R User Manual Page 129 APPENDIX E How Do I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone sett

mPBX-100/100R User Manual Page 13 2) Voicemail ·Enable Voicemail Check this box if the user should have a voicemail account. ·Voicemail Acces

mPBX-100/100R User Manual Page 130 Figure E-2 Step3. Finish.

mPBX-100/100R User Manual Page 131 APPENDIX F How to Use Email to SMS How to use Email to SMS You need to send an email to the specif

mPBX-100/100R User Manual Page 132 Figure F-2 3. Send message with PIN code and default GSM port. Format: 500:pincodenumber-phonenumber if

mPBX-100/100R User Manual Page 133 APPENDIX G How to Use DID Direct inward dialing (DID), also called direct dial-in (DDI) in Europ

mPBX-100/100R User Manual Page 134 N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The ‘.’ Ch

mPBX-100/100R User Manual Page 135 Figure G-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the E

mPBX-100/100R User Manual Page 136 Figure G-3

mPBX-100/100R User Manual Page 137 APPENDIX H How to Use BLF Key to Choose the PSTN line. mPBX allows you to choose the specific PSTN line to

mPBX-100/100R User Manual Page 138 APPENDIX I How to modify configuration files Introduction The system configuration files included asterisk

mPBX-100/100R User Manual Page 139 1. To modify or delete a specified field in the context. The format of configuration files as below: /

mPBX-100/100R User Manual Page 14 · DND Don’t Disturb. · User Web Interface Check this option to allow the user to login to the mPBX User

mPBX-100/100R User Manual Page 140 Format as: [] hassip = yes It means the all context except [general] in current configuration need to do

mPBX-100/100R User Manual Page 15 Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk

mPBX-100/100R User Manual Page 16 Figure 3.3.1.1

mPBX-100/100R User Manual Page 17 3.3.1.2 VOIP Extension A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP Soft- Phone c

mPBX-100/100R User Manual Page 18 'Voicemail Settings') have been properly configured before using this feature. 4) Group ·Pickup G

mPBX-100/100R User Manual Page 19 ·spy modes There are 4 spy modes available for choice: General spy: you have the permission to use the foll

mPBX-100/100R User Manual Page 2 Table of Contents 1. Introduction ...

mPBX-100/100R User Manual Page 20 enabled, only the permitted IP/Subnet mask will be able to register this extension number. In thi

mPBX-100/100R User Manual Page 21 Figure 3.3.1.2

mPBX-100/100R User Manual Page 22 2. Add Multiple Extensions Go to Extensions  VOIP Extensions  Add Multiple Extensions. 1) Select the numb

mPBX-100/100R User Manual Page 23 3.3.2.1 Analog Trunk (FXO) 1. Edit Analog Trunk (FXO) On the Trunk administration page, click ‘Edit’ on the

mPBX-100/100R User Manual Page 24 ·Polarity Detection Configure if the call needs to be hung up when a polarity signal arrived 3）Advanced Op

mPBX-100/100R User Manual Page 25 Figure 3.3.2.1 3.3.2.2 GSM Trunk 1. Edit GSM Trunk 1）General ·Trunk Name A unique label used to ide

mPBX-100/100R User Manual Page 26 National: National ISDN type2 (common in the US) ni1: National ISDN type 1 dms100: Nortel DMS100 4ess:

mPBX-100/100R User Manual Page 27 To enable transmission of facility-based ISDN supplementary services (such as caller name from CPE over faci

mPBX-100/100R User Manual Page 28 3) DOD Setting ·Global DOD Global direct outward dialing number. ·DOD Direct Outward Dialing Number.

mPBX-100/100R User Manual Page 29 SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP ·Provider Name A

mPBX-100/100R User Manual Page 3 3.6 Network Settings ... 89 3.6.1

mPBX-100/100R User Manual Page 30 server resolved by the Request-URI. ·Codecs Define the codec for this sip trunk and its priority Note: code

mPBX-100/100R User Manual Page 31 Figure 3.3.2.4.1 2. Add IAX Trunk Input correct IAX information (provided by VOIP provider). Inacc

mPBX-100/100R User Manual Page 32 Service provider’s hostname or IP address. 4569 is the standard port number used by IAX protocol. Don’t chan

mPBX-100/100R User Manual Page 33 Figure 3.3.3.4.2 3.3.2.5 Service Provider 1. Add Service Provider To Create the Service provider definit

mPBX-100/100R User Manual Page 34 ·Hostname/IP Service provider’s hostname or IP address. Note: 5060 is the standard port number used

mPBX-100/100R User Manual Page 35 Figure 3.3.2.5 3.3.3 Outbound Routes Outbound routing defines how outgoing calls are processed through the

mPBX-100/100R User Manual Page 36 Figure 3.3.3 3.3.3.1 New Outbound Route Click ‘New Outbound Route’ and fill in the corresponding

mPBX-100/100R User Manual Page 37 ·T.38 Support: Enable T38 fax in this outbound route (Only for SIP Trunk). ·Rrmemory Hunt Round robin with

mPBX-100/100R User Manual Page 38 3.3.4 Phone Provisioning The Auto Provision sub menu provides users a method to Auto Provision IP

mPBX-100/100R User Manual Page 39 upgrade Note: if firmware download server is enabled, IP phone will update the firmware automatically accor

mPBX-100/100R User Manual Page 4 1. Introduction mPBX —IP-PBX for Small Businesses/Home Office mPBX is a standalone embedded hybrid PBX for s

mPBX-100/100R User Manual Page 40 Figure 3.3.4.1 3.3.4.2 General Settings for Aastra In this page, you can configure it before provisioni

mPBX-100/100R User Manual Page 41 Figure 3.3.4.3 1) Add Contact ·Type There are three types: None, VIP and Deny list (Blacklist). ·Group T

mPBX-100/100R User Manual Page 42 ·Office Number Input the office number here ·Mobile Number Input the mobile number here ·Home Number Input

mPBX-100/100R User Manual Page 43 2) Upload Phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP

mPBX-100/100R User Manual Page 44 ·Auto redial Enable the auto redial for IP Phone ·Auto answer Configure if auto answer is allowed for IP ph

mPBX-100/100R User Manual Page 45 Figure 3.3.4.4.2 3) Line keys settings Configure the DSS keys/Function Keys Figure 3.3.4.4.3 3.3.4

mPBX-100/100R User Manual Page 46 Figure 3.3.4.5 3.3.4.6 Upload a file Click ‘Upload a file’ and choose the configure file of IP

mPBX-100/100R User Manual Page 47 3.4 Inbound Call Control 3.4.1 IVR When there’s an inbound call aims at Auto Attendant, mPBX will play an IV

mPBX-100/100R User Manual Page 48 ·Key Timeout Wait for the user to enter a new extension for a specified number of seconds. ·Allow Dialing

mPBX-100/100R User Manual Page 49 Figure 3.4.1.1 3.4.2 Queues Call Queues give users (i.e. call centers) an efficient means to have their ca

mPBX-100/100R User Manual Page 5 Note: the features with asterisk (*) will be supported in next version. 1.2 Hardware Specifications 1.2.1 Ex

mPBX-100/100R User Manual Page 50 1）General ·Queue Name A name for the Queue. ·Queue Number Use this number to dial into the queue, or transf

mPBX-100/100R User Manual Page 51 How often to announce queue position and estimated hold time. Note: '0 seconds' means disable the

mPBX-100/100R User Manual Page 52 ·Wrap-up time How many seconds after the completion of a call an Agent will have before the Queue can ring t

mPBX-100/100R User Manual Page 53 3.4.3 Custom Prompts 1. Record new Prompt The administrator can use this screen to record custom prompts by

mPBX-100/100R User Manual Page 54 3.4.4 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give call

mPBX-100/100R User Manual Page 55 ·Seconds to ring each member 1. If the strategy is ‘Ring All Simultaneously’, it means set the n

mPBX-100/100R User Manual Page 56 3.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office

mPBX-100/100R User Manual Page 57 The ‘.’ Character will match any remaining digits. For example, 9011. will match any phone number that start

mPBX-100/100R User Manual Page 58 How do I configure distinctive ring tones? Please refer to APPENDIX E. Currently distinctive ringtone can be

mPBX-100/100R User Manual Page 59 ·Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for th

mPBX-100/100R User Manual Page 6 LED Dual - Green and Red (slow blink): FXS port is ringing LED Dual - Green and Red (fast blink): FXS port is

mPBX-100/100R User Manual Page 60 ‘Voicemail Settings’ should be configured successfully in advance. If you receive faxes with E-mail address

mPBX-100/100R User Manual Page 61 the following prompt: “The number you have dialed is not in service. Please check the number and try again”.

mPBX-100/100R User Manual Page 62 3.5 Internal Settings 3.5.1 Options 1) General ·Ring Timeout Number of seconds to ring a device befor

mPBX-100/100R User Manual Page 63 · Distinctive Caller ID When incoming calls are routed from ring group/queue/IVR, the caller ID di

mPBX-100/100R User Manual Page 64 Figure 3.5.1 3.5.2 Business Hours 1) General ·Enable Business Hours ·Disable Business Hours 2) Others

mPBX-100/100R User Manual Page 65 Figure 3.5.2 3.5.3 Feature Codes 1) General ·One Touch Record A user may initiate or stop call re

mPBX-100/100R User Manual Page 66 Users may blind transfer an incoming call by dialing *03 on their phone (*03 is default setting). ·Call Pic

mPBX-100/100R User Manual Page 67 default setting). Note: When reset to defaults. The call forwarding settings will be configured as follows:

mPBX-100/100R User Manual Page 68 ·Enable Do Not Disturb Users may enable do not disturb by calling *75 on their phone (*75 is default setting

mPBX-100/100R User Manual Page 69 ·DTMF Mode Set default mode for sending DTMF. Default setting: rfc2833 ·Max Registration/Subscription Time

mPBX-100/100R User Manual Page 7 2. System set up 2.1 Connection Drawing A. mPBX-100 Figure 2-1 VoIP Provider PSTN IP Phone 601 602 603

mPBX-100/100R User Manual Page 70 ·Enable STUN STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT f

mPBX-100/100R User Manual Page 71 ·Allow RTP Reinvite By default, the system will route media steams from SIP endpoints through itself.

mPBX-100/100R User Manual Page 72 will not be delayed or dropped due interference from other lower priority traffic. When the network capacity

mPBX-100/100R User Manual Page 73 Figure 3.5.4

mPBX-100/100R User Manual Page 74 3.5.5 IAX Settings 1) General ·UDP Port Port use for IAX2 registrations, Default is 4569. ·Bandwidth Low/m

mPBX-100/100R User Manual Page 75 Figure 3.5.5 3.5.6 Voicemail Settings 1) General Voicemail Settings a) Message Options ·Max Messages per

mPBX-100/100R User Manual Page 76 ·Unavailable Prompt Greeting played when the extension called is Unavailable. Skip greeting: Do not play a g

mPBX-100/100R User Manual Page 77 ·Use SSL/TLS to send secure message to server If the server of sending email needs to authenticate the sende

mPBX-100/100R User Manual Page 78 Figure 3.5.7.1 2) Enable Email to SMS If you enable this, you can use mPBX to send out message by sending

mPBX-100/100R User Manual Page 79 1. Send email to the addresses listed on “SMS to Email” setting. 2. Receive email and send the text of the e

mPBX-100/100R User Manual Page 8 B. mPBX-100R Figure 2-2 2.2 Connecting Ethernet Line mPBX provides two 10/100M Ethernet ports with RJ45 inte

mPBX-100/100R User Manual Page 80 3.5.8 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (P

mPBX-100/100R User Manual Page 81 To add a new DISA application, click the New DISA button. Figure 3.5.8.2 1) General ·DISA Name Give thi

mPBX-100/100R User Manual Page 82 ·Admin Admin can kick a user out and can lock the conference room. ·Pin # Set a PIN # that must be entered

mPBX-100/100R User Manual Page 83 Figure 3.5.10.1 ·Paging Group Number Define the numbered extension that may be dialed to reach this group.

mPBX-100/100R User Manual Page 84 3.5.11 DNIS Settings DNIS (Dialed Number Identification Service) is a telephone service that identi

mPBX-100/100R User Manual Page 85 • The system administrator can configure certain numbers or types of numbers to require entry of a PIN

mPBX-100/100R User Manual Page 86 ·Allow All Numbers If you want to apply Callback function to all incoming numbers, please tick Allow All nu

mPBX-100/100R User Manual Page 87 example, the call in number (Caller ID) is 123456789, mPBX need to send 9123456789 to its trunk when call to

mPBX-100/100R User Manual Page 88 Figure 3.5.14 3.5.15 Music on Hold Prompts The administrator can upload on hold music as follows: 1) Click

mPBX-100/100R User Manual Page 89 3.6 Network Settings 3.6.1 LAN Settings ·DHCP If this option is set, mPBX will use DHCP to get an available

mPBX-100/100R User Manual Page 9 3. Managing mPBX 3.1 Administrator Login From your web browser, input the IP address of the mPBX server. I

mPBX-100/100R User Manual Page 90 Figure 3.6.1 3.6.2 WAN Settings Note: Only have WAN port’s hardware version support this functions. It su

mPBX-100/100R User Manual Page 91 Step6: Click the Save button to save the settings. Step7: Reboot the device. Step8: Check the WAN’s Status (

mPBX-100/100R User Manual Page 92 Specify the destination network portion. ·Gateway Which gateway mPBX will go through when access to the dest

mPBX-100/100R User Manual Page 93 Figure 3.6.4 1) Enable Firewall Enable the firewall to protect the device. You should reboot the device to

mPBX-100/100R User Manual Page 94 ·MAC Address The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9 or A~F in hex, the A~F are not case

mPBX-100/100R User Manual Page 95 4) IP Blacklist You can set some packets accept speed rules here. When a IP address which hasn’t been acce

mPBX-100/100R User Manual Page 96 at least one ‘TCP’ accept common rule must be created for port used for SSH access, port used for HTTP acces

mPBX-100/100R User Manual Page 97 ·VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over LAN. ·Default Gateway Set the Default Gateway for

mPBX-100/100R User Manual Page 98 Set the IP Address for mPBX VLAN over Wan. ·VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over Wan. ·

mPBX-100/100R User Manual Page 99 Figure 3.6.7 3.6.8 DDNS Settings DDNS(Dynamic DNS) is a method / protocol / network service that provides